| Learning outcome |
1.1Strategy and planning |
1.2Security and privacy |
1.3Governance, risk and compliance |
1.4Advice and guidance |
2.5Change implementation |
2.6Change analysis |
2.7Change planning |
3.8Systems development |
3.9Data and analytics |
3.10User experience |
3.11Content management |
3.12Computational science |
4.13Technology management |
4.14Service management |
4.15Security services |
5.16People management |
5.17Skills management |
6.18Stakeholder management |
6.19Sales and marketing |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
A1<p>Create a CRM business case to address a business need or enhancement.</p> |
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A2<p>Create a customised Salesforce environment including business processes user interface design features such as page layouts, fields and tabs.</p> |
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A3<p>Apply the appropriate security controls.</p> |
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K1<p>Explain CRM business process and the impact of CRM on the organisation.</p> |
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K2<p>Describe CRM systems, component and architecture.</p> |
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K3<p>Compare the CRM system life cycle with other enterprise systems.</p> |
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K4<p>Describe various features and capabilities of Salesforce CRM.</p> |
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S1<p>Identify key integration points between CRM and other enterprise systems.</p> |
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S2<p>Compare the main suppliers, products, and application domains of enterprise - wide packages.</p> |
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S3<p>Navigate and personalise the Salesforce experience.</p> |
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S4<p>Structure, manage and maintain data effectively for high value reports and dashboards.</p> |
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S5<p>Set up and maintain features for optimum user experience and trouble shoot issues.</p> |
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S6<p>Maintain and import clean data and create high-value reports and dashboards.</p> |
| Learning outcome |
1.1ICT Fundamentals |
1.2ICT Infrastructure |
1.3Information & Data Science and Engineering |
1.4Computational Science and Engineering |
1.5Application Systems |
1.6Cyber Security |
1.7ICT Projects |
1.8ICT Management and Governance |
2.1Professional ICT Ethics |
2.2Impacts of ICT |
2.3Working Individually and in ICT development teams |
2.4Professional Communication |
2.5The Professional ICT Practitioner |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
A1<p>Create a CRM business case to address a business need or enhancement.</p> |
|||||||||||||
A2<p>Create a customised Salesforce environment including business processes user interface design features such as page layouts, fields and tabs.</p> |
|||||||||||||
A3<p>Apply the appropriate security controls.</p> |
|||||||||||||
K1<p>Explain CRM business process and the impact of CRM on the organisation.</p> |
|||||||||||||
K2<p>Describe CRM systems, component and architecture.</p> |
|||||||||||||
K3<p>Compare the CRM system life cycle with other enterprise systems.</p> |
|||||||||||||
K4<p>Describe various features and capabilities of Salesforce CRM.</p> |
|||||||||||||
S1<p>Identify key integration points between CRM and other enterprise systems.</p> |
|||||||||||||
S2<p>Compare the main suppliers, products, and application domains of enterprise - wide packages.</p> |
|||||||||||||
S3<p>Navigate and personalise the Salesforce experience.</p> |
|||||||||||||
S4<p>Structure, manage and maintain data effectively for high value reports and dashboards.</p> |
|||||||||||||
S5<p>Set up and maintain features for optimum user experience and trouble shoot issues.</p> |
|||||||||||||
S6<p>Maintain and import clean data and create high-value reports and dashboards.</p> |