| Effective Term: | 2025/05 |
| Institute / School : | Institute of Innovation, Science & Sustainability |
| Unit Title: | Digital Transformation: Service Design |
| Unit ID: | GPSIT1008 |
| Credit Points: | 15.00 |
| Prerequisite(s): | Nil |
| Co-requisite(s): | Nil |
| Exclusion(s): | Nil |
| ASCED: | 020109 |
| Other Change: | |
| Brief description of the Unit |
This unit prepares students to engage in digital transformation through service design. Teams will learn foundational skills in research, prototyping, and strategic planning, working with real-world problems to create digital service solutions. The unit introduces key methods and tools used in service design projects, preparing learners for further studies and professional application |
| Grade Scheme: | Graded (HD, D, C, P, MF, F, XF) |
| Work Experience Indicator: |
| No work experience |
| Placement Component: No |
| Supplementary Assessment: |
| Where supplementary assessment is available a student must have failed overall in the Unit but gained a final mark of 45 per cent or above, has completed all major assessment tasks (including all sub-components where a task has multiple parts) as specified in the Unit Description and is not eligible for any other form of supplementary assessment |
| Course Level: |
| Level of Unit in Course | AQF Level(s) of Course | | 5 | 6 | 7 | 8 | 9 | 10 | | Introductory | | |  | | | | | Intermediate | | | | | | | | Advanced | | | | | | |
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| Learning Outcomes: |
| Knowledge: |
| K1. | Understand fundamental principles of service design within digital transformation. |
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| K2. | Understand the methods for collecting and analysing data for service design |
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| K3. | Comprehend the process of developing prototypes for user-centered service design. |
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| K4. | Understand the importance of aligning service design strategies with user needs and business goals. |
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| Skills: |
| S1. | Collaborate effectively within a team to scope and plan a service design project. |
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| S2. | Create and present user journey maps, personas, and service prototypes. |
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| S3. | Use basic tools and methods to develop service design recommendations. |
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| Application of knowledge and skills: |
| A1. | Develop prototypes that reflect user needs, business goals and sustainable practices. |
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| A2. | Present service design proposals and recommendations to stakeholders, highlighting their contribution to sustainable development. |
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| A3. | Reflect on the service design process and evaluate the team's outcomes, both in person and online. |
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| Unit Content: |
Sprint 1 (2 Weeks) Introduction to service design and digital transformation. Teams will explore the problem scenario, define project goals, and set up project roles and responsibilities. Sprint 2 (2 Weeks) Teams will collect and analyze data using primary and secondary research methods to identify user needs and service design opportunities. Sprint 3 (2 Weeks) Teams will develop user personas and journey maps to visualize the service experience, focusing on aligning with user needs. Sprint 4 (2 Weeks) Teams will create simple prototypes based on the research and user journey insights. This sprint focuses on iterative design and feedback loops. Sprint 5 (2 Weeks) Teams will refine their prototypes based on feedback, perform basic usability testing, and make necessary adjustments. Sprint 6 (2 Weeks) Teams will present their final service design solutions to stakeholders, accompanied by a reflective report on the process, outcomes, and areas for improvement. |
| Graduate Attributes: |
| Federation University recognises that students require key transferable employability skills to prepare them for their future workplace and society. FEDTASKS (Transferable Attributes Skills and Knowledge) provide a targeted focus on five key transferable Attributes, Skills, and Knowledge that are be embedded within curriculum, developed gradually towards successful measures and interlinked with cross-discipline and Co-operative Learning opportunities. One or more FEDTASK, transferable Attributes, Skills or Knowledge must be evident in the specified learning outcomes and assessment for each FedUni Unit, and all must be directly assessed in each Course.
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| FED TASK and descriptor | Development and acquisition of FEDTASKS in the Unit | Learning outcomes
(KSA) | Assessment task
(AT#) | FEDTASK 1
Interpersonal | Students will demonstrate the ability to effectively communicate, inter-act and work with others both individually and in groups. Students will be required to display skills in-person and/or online in: • Using effective verbal and non-verbal communication • Listening for meaning and influencing via active listening • Showing empathy for others • Negotiating and demonstrating conflict resolution skills • Working respectfully in cross-cultural and diverse teams. | Not applicable | Not applicable | FEDTASK 2
Leadership | Students will demonstrate the ability to apply professional skills and behaviours in leading others. Students will be required to display skills in: • Creating a collegial environment • Showing self -awareness and the ability to self-reflect • Inspiring and convincing others • Making informed decisions • Displaying initiative | Not applicable | Not applicable | FEDTASK 3
Critical Thinking and Creativity | Students will demonstrate an ability to work in complexity and ambiguity using the imagination to create new ideas. Students will be required to display skills in: • Reflecting critically • Evaluating ideas, concepts and information • Considering alternative perspectives to refine ideas • Challenging conventional thinking to clarify concepts • Forming creative solutions in problem solving. | Not applicable | Not applicable | FEDTASK 4
Digital Literacy | Students will demonstrate the ability to work fluently across a range of tools, platforms and applications to achieve a range of tasks. Students will be required to display skills in: • Finding, evaluating, managing, curating, organising and sharing digital information • Collating, managing, accessing and using digital data securely • Receiving and responding to messages in a range of digital media • Contributing actively to digital teams and working groups • Participating in and benefiting from digital learning opportunities. | Not applicable | Not applicable | FEDTASK 5
Sustainable and Ethical Mindset | Students will demonstrate the ability to consider and assess the consequences and impact of ideas and actions in enacting ethical and sustainable decisions. Students will be required to display skills in: • Making informed judgments that consider the impact of devising solutions in global economic environmental and societal contexts • Committing to social responsibility as a professional and a citizen • Evaluating ethical, socially responsible and/or sustainable challenges and generating and articulating responses • Embracing lifelong, life-wide and life-deep learning to be open to diverse others • Implementing required actions to foster sustainability in their professional and personal life. | Not applicable | Not applicable |
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| | Learning Outcomes Assessed | Assessment Tasks | Assessment Type | Weighting | | 1. | K1, K2, S1, S2, A1 | Project Design and Analysis | Research Findings and User Analysis | 30-40% | | 2. | K3, S3, A2 | A simple prototype of the service design solution, with iterations based on feedback. | Prototype Development | 30-40% | | 3. | K4, S3, A3 | A team presentation of the final service design solution, accompanied by a reflective report. | Final Presentation and Reflective Report | 20-40% |
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