| Effective Term: | 2024/20 |
| Institute / School : | Institute of Innovation, Science & Sustainability |
| Unit Title: | Digital Transformation: Service Design |
| Unit ID: | HENAG1100 |
| Credit Points: | 15.00 |
| Prerequisite(s): | Nil |
| Co-requisite(s): | Nil |
| Exclusion(s): | Nil |
| ASCED: | 029901 |
| Other Change: | |
| Brief description of the Unit |
This project aims to prepare learners to partake in the discovery elements of a digital transformation project. Team projects will be based on a digital challenge starting from the problem identification, scope definition, project planning, gathering and analysing data and execution in the form of prototypes of a digital product being designed from fundamentals.
Working in teams of 4-5, a project manager and a product owner, learners will utilise tools and develop skills necessary in discovery projects for digital transformation, synthesize self-gathered and publicly available qualitative data to turn them into actionable specifications for digital design. The learnings from the project can be applied in job roles that focus on digital design and transformation, agnostic to sector, industry or geographies. |
| Grade Scheme: | Ungraded (S, UN) |
| Work Experience Indicator: |
| No work experience |
| Placement Component: | |
| Supplementary Assessment:No |
| Supplementary assessment is not available to students who gain a fail in this Unit. |
| Course Level: |
| Level of Unit in Course | AQF Level(s) of Course | | 5 | 6 | 7 | 8 | 9 | 10 | | Introductory | | |  | | | | | Intermediate | | | | | | | | Advanced | | | | | | |
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| Learning Outcomes: |
| Knowledge: |
| K1. | Learn different methods used in discovery projects for digital transformation such as primary and secondary qualitative research, digital design, feature specification writing. |
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| K2. | Understand the different elements of a digital transformation project plan, its key milestones as determined by the scope of the project, the methods used in the discovery phase and the team’s capabilities – to fit within the time allocated for the course. |
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| K3. | Gain expertise in operational tasks such as mapping project stakeholders, taking comprehensive notes during discovery interviews and developing flow diagrams. |
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| K4. | Develop the know-how of creating different types of outputs for a digital transformation project such as a visual report, personas, prototypes or a comparative analysis document. |
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| Skills: |
| S1. | Set clear goals with the team, work around barriers or blockages to execute the project plan and get the desired outcomes for the course. |
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| S2. | Undertake secondary research and analyse qualitative data to extract macro insights and trends to help define the project plan and direction. |
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| S3. | Interact with different stakeholders such as potential users of the digital product, product owners, teams working on a similar project, tailoring communication styles and methods used as appropriate. |
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| S4. | Work creatively and effectively in a collaborative manner in the team playing to its members' strengths. |
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| S5. | Communicate effectively, constructively, and timely with the team and product owner during team meetings, retrospectives, and everyday working sessions. |
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| Application of knowledge and skills: |
| A1. | Undertake in-depth analysis of a problem area for the course, learning from solutions offered in different industries and sectors, applying it specifically to the project and its clearly defined scope in the course. |
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| A2. | Consider and discuss the pros and cons of the different methods and tools that could be used in the discovery phase of digital transformation projects, then choose to apply the most appropriate ones for the course given the time constraints, project scope and capabilities of the team. |
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| A3. | Apply knowledge gathered in the project through primary and secondary research to develop crucial digital transformation outputs of research report, personas and prototypes of user journeys and design specifications. |
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| A4. | Make recommendations about: •What different user needs should be considered for the product/solution •What features and design specifications of said features can be designed and developed in the future •Feedback on how the team works together, quality of outputs and team presentations withrecommendations on how to improve the teams’ ways of working •Limitations of the project and the methods used •Improving accessibility as part of the solution offering •Reflect on your own strengths and weaknesses working on a digital transformation project. |
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| Other outcomes: |
| Unit Content: |
•Sprint 1 Undertake research, and identify unmet needs and potential opportunities for the pre-onboarding experience of client organisation via primary and secondary research methods.
•Sprint 2 Create a plan for the team to gather first-hand data from internal stakeholders and potential users of a pre-boarding digital solution for the client and prepare interview material to gather their thoughts.
•Sprint 3 Execute the first phase of the project: gathering data from the stakeholders and potential users of a future preboarding experience by conducting interviews with the core groups of stakeholders and users identified, analysing data and creating a report of learnings to be presented to the Product Owner.
•Sprint 4 Develop user personas, scenarios of usage, and visualization of the opportunity via flow diagrams and storyboards to generate empathy for user needs and issues and bring the solution to life.
•Sprint 5 Finalize team deliverables for the project, then prepare and present preboarding digital transformation discovery project alongside other teams.
•Sprint 6 Create a product design specifications document that will take the data gathered and designs into the next stages of development and digital transformation. |
| Graduate Attributes: |
| | Learning Outcomes Assessed | Assessment Tasks | Assessment Type | Weighting | Professional Standards |
| 1. |
K1, K4 S2, S4, S5 A1-2 |
Secondary research report on preboarding experiences |
Team Report and presentation |
N/A |
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| 2. |
K2-3 S1-5 A2-3 |
Project plan with assumptions for a potential preboarding digital solution |
Project plan document presentation |
N/A |
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| 3. |
K1-3 S3-5 A3-4 |
Primary research including stakeholder mapping and interview guide generation and research report |
Stakeholder map Interview guide Team research report and presentation |
N/A |
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| 4. |
K3-4 S3-5 A2-4 |
Discovery artefacts generation, post-research |
Team presentation consisting details on: Personas Scenarios & Flow diagram Storyboards |
N/A |
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| 5. |
K2-4 S1-5 A2-4 |
XPMC Live challenge |
Team presentation Design Specifications document |
N/A |
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